Coping With Change While Planning Your Wedding
Today I took over a client from one of the other planners in my company. This unfortunately happens from time-to-time when there is turnover.
Turnover is a frequent occurrence in the event industry; people get promoted or change companies. Unfortunately, this particular bride has had to deal with being passed from one person to another a few times during her planning process. My staff went through two changes and her catering manager also changed jobs and she was given to another manager there.
When I spoke with her mom today, she wasn’t very happy. She was worried that everything she and her daughter had planned was being diluted by being passed among so many people. I assured her that I had everyone’s notes and that all would be just fine. She was further comforted by the fact that as the owner of the company, I wasn’t going anywhere!
Change most certainly happens during the wedding planning process. How are you to survive and not go insane (or worse, turn into Bridezilla)? Here are some tips:
1. Keep good notes. This is why I LOVE email. My planners keep all the correspondence they have between the vendors and the bride so that if something were to happen, someone else could easily step in and take over.
2. Keep in constant contact with your vendors. If something changes at the company, you will be among the first to know. This doesn’t mean call every week, but send an email every once and a while letting them know how your planning is coming along. Your pleasant email will keep you at the top of your vendors’ minds.
3. Express your frustration (if you have any) with the change, then let it go. This presumes that the company with whom you are working has hired a competent replacement for the person who left. If you aren’t happy with the replacement, talk with her first. Let her know your concerns. If your concerns are still not addressed, calmly speak to her superior. Make sure you can specifically address how your needs aren’t being met.
4. Set up a face-to-face meeting with the replacement. This is an excellent time to get to know her and to make sure she has all the details that her predecessor had.
Change is really difficult, especially with something as detailed and emotional as planning a wedding. I know that my clients get very attached to me. (The reverse is true as well.) Just understand that people move on in every business. If your vendors are professional, they will help you through the change.